Contact us

Quick answer. If something is wrong or you are stuck, email support@back9ops.com. If you want to buy Back9Ops or ask about plans, email sales@back9ops.com.

Who can do this: anyone. You do not need an account to send an email.

Before you start

Have the words ready. The more of these you put in your first message, the less we need to ask:

• your club's name, or the event or league you were in
• your role: club Admin, Organizer, Front Desk, a player or a spectator
• what you were trying to do, and what the screen said, word for word
• the link of the page you were on
• what kind of phone or computer you were using

The steps

1. Pick the address.
   • support@back9ops.com for a problem, a question about how something works, or a page that did not do what an article here said.
   • sales@back9ops.com for buying Back9Ops, or a question about plans or billing.
2. Write the email. Put what you were doing in the subject, then the items above in the body. A screenshot helps.
3. Send it. This page gives no opening hours, no phone number and no reply time, so it does not promise one.

What you should see

The message goes from your own email program.

If it goes wrong

• It is a question about one event or league (the tee time, the rules, who is in your group). Ask the director or the club. They know your event; we only see the software. The account emails Back9Ops sends say the same thing at the bottom: "Questions? Contact your club administrator directly."
• Which address was on the Help page? Every help article ends with a line telling you to email support@back9ops.com. The card at the bottom of the main Help page, called Still stuck? Email us, links to sales@back9ops.com. If you have a problem, use support@back9ops.com.
• You cannot sign in, or an email never came. Try Forgot your password, or the email never came first. If it does not help, write to support@back9ops.com with the address you signed up with.
• You want your data deleted or copied. Download or delete your data shows what you can do yourself.

Director's tip

This one is our advice, not a rule of the app. When a volunteer reports a problem, ask them for the exact words on the screen before you write to us. It is the fastest way to a fix.

Related

• Privacy, terms, accessibility and email policy
• Download or delete your data
• Forgot your password, or the email never came

Still stuck?

Email support@back9ops.com and tell us your club's name, your role, and the exact words on the screen.