Your subscription: trial, upgrade, manage

Quick answer. Press Billing in the left menu. The Billing page names your current plan. View Plans & Upgrade opens the plans page, which shows each plan and its price. If the Billing page says "Back9Ops — email us to change it", email sales@back9ops.com to change your plan.

Who can do this: the club Admin. An Organizer has no Billing in the left menu. On the plans page an Organizer sees "Ask your club admin" where the Admin sees a button. If an Organizer opens the Billing or upgrade page by its address, the page stays and says "Billing is handled by your club admin." with a Back to Dashboard button.

Before you start

We walked this on the demo club, at desktop width. We did not press anything that leaves Back9Ops for a payment page, so we did not walk a purchase. Prices are on the plans page in the app and on our pricing page. This article does not repeat them.

The steps

1. Press Billing in the left menu. The page is called "Billing & Subscription" and says "Manage your Back9Ops plan and subscription details."
2. Read CURRENT PLAN. It names your plan. On a club on a trial it also said "TRIAL" and when the trial's days start, or how many are left.
3. Read the lines under the plan. On a club whose plan Back9Ops set up, we saw "Set up by" and "Back9Ops — email us to change it". That club had no upgrade button. Email sales@back9ops.com, as the page says.
4. On a trial, press View Plans & Upgrade. The plans page opens with "Choose the plan that fits your organization." and a line about your trial.
5. Find your plan. The card for the plan you are on said "Current Plan". On a trial, the Club card had a Subscribe button instead.
6. Press the plan's button. The upgrade page opens. It is called "Upgrade your plan" and lists what the plan includes under "SELECTED PLAN".
7. Read the box under the list. It says "Secure checkout via Stripe" and "You'll be redirected to Stripe's hosted payment page. Cancel any time and keep access until the end of the year you paid for. No refunds on partial years." The Proceed to Checkout button leaves Back9Ops. We did not press it.
8. Changed your mind? Press ← Back to plan comparison.

What you should see

Your plan's name under CURRENT PLAN, and the line "Questions about billing? Email sales@back9ops.com" at the bottom of the Billing page.

If it goes wrong

• There is no Billing in your left menu. You are an Organizer. Ask your club Admin. Why can't I see a menu or button? explains the rest of the menu.
• The plans page says "Ask your club admin". Same reason: only the Admin changes the plan.
• Your club is on Club and the League card has no button. Instead it says "Moving to a smaller plan happens at renewal" with an email sales@back9ops.com link. League is not a step up from Club, so we arrange it by email. If you open the League upgrade address anyway, the page says the same and offers no checkout.
• The upgrade page says "You're already on the Club plan." Your club already has that plan, so there is nothing to buy. ← Back to plan comparison returns you to the plans page.
• You want to update your card or stop your plan. We did not walk this one. The demo club has no card on file. In the app's code, a club that bought its plan through checkout gets a Manage Billing button on the Billing page. Until you have seen it, email sales@back9ops.com.
• Your trial or plan has ended. See What happens when your trial or plan ends.

Director's tip

This one is our advice, not a rule of the app. Before you subscribe, run one real event on your trial. Then you choose a plan for the things you actually used.

Related

• What happens when your trial or plan ends
• Why can't I see a menu or button?
• Contact us

Still stuck?

Email support@back9ops.com and tell us what the Billing page shows under CURRENT PLAN. Never send us card numbers.