Schedule a message to go out later

Quick answer. Write the message the same way you would to send it now. On the last step choose Schedule, pick the day and time in the Send at box and press Schedule. The page confirms the day and time it will go out.

Who can do this: an Admin. This was walked as an Admin. We did not walk it as an Organizer.

Web only. This article covers the web pages. We did not check the phone app.

Before you start

Do the first four steps in Send a message to your field: audience, channel, message and preview. Scheduling is a choice on the last step.

Scheduling is part of the Club plan. We tried it on the club's League plan and the page refused at the very end. See "If it goes wrong", and What your plan lets you send.

The steps

1. Get to the last step. After Preview, press Set delivery options. The page asks "When should this go out?" It offers Send now ("Deliver immediately to all recipients") and Schedule ("Set a future date and time").
2. Choose Schedule. A Send at box appears with a date and a time already in it, about an hour ahead. Under it, the page says Central Time (your club). The time you type is read in your club's time, not in the time of the computer you are using.
3. Pick the day and time. The box's own earliest time is ten minutes from now. We typed 7:00 AM three days ahead.
4. Press Schedule. The page said "Scheduled for Sat, Oct 17, 7:00 AM Central." Press New message to write another.

What you should see

Open the Broadcasts tab. Your message is at the top with a grey Scheduled badge, the audience, the channel icon and the subject. The Recipients number reads 0. The time column is when you pressed Schedule: it said "just now", and seven minutes later it said "7m ago". It does not show the day you picked. Press the small list button at the end of the row. Delivery Details says "No delivery records found for this message." That is right, nothing has been sent yet.

If it goes wrong

• The Schedule button is grey. We typed a time in the past and the button went grey, with no message beside it. Pick a time later than now.
• "Send failed: Scheduled messages require a Club plan. Upgrade to unlock this feature." We saw this on the club's League plan. The page showed Schedule and the Send at box as usual, and refused only after we pressed the button. We have written it up as a bug. Nothing was scheduled. The page stayed on the last step with the words under the Send at box, and Send now was still on offer.
• It says Scheduled with 0 recipients. Nothing has gone out yet, and the details say so.
• I picked the wrong time. We found no button on the row to change the time or to cancel the message. The row has the details button and nothing else. We did not find where to take a scheduled message back, so write to support@back9ops.com before the time comes.
• I need to know the day and time I picked. The confirmation line is the one place we saw it. The Broadcasts row does not show it. Take note of the line before you press New message.
• I want to be sure it went out. We did not wait for our message to go out, so we did not see it arrive. After the time passes, open the row's details and look for your golfers.
• The time looks an hour out. The box reads your club's time. The Central Time (your club) note names the zone it uses. We did not walk changing it.

Director's tip

Schedule the reminder the day before, the moment you have the groups. Then you are not typing it on the morning of the event, and you are not the person who forgot.

Related

• Send a message to your field
• What your plan lets you send
• Open sign-ups and share the link

Still stuck?

Email support@back9ops.com and tell us the event's name, the subject of the message, the day and time you picked and what the page says.