Book, move and cancel a tee time

Quick answer. To book, press Book on the time you want, choose how many players, type a name, and press Book it. To move a group, tap their booking, press Move to another time, then press Move here on the new time. To cancel, tap the booking, press Cancel booking, then Yes, cancel it.

Who can do this: Front Desk (once signed in at the counter), an Organizer or an Admin.

Before you start

Open the day's sheet on the right day and the right course. Ask the golfer for a name for the booking and how many are coming.

The steps

To book a tee time

1. Press Book on the time you want. Or press Book a tee time at the top, which opens the next open time. The box is headed with the time, such as "Book 10:50 AM", and the date.
2. Under How many players? press 1, 2, 3 or 4.
3. Under Who's playing? type the golfer's name. If the name matches someone in your club's list, the screen says "Tap a name to book it to their account — or just keep typing for a guest." Tap the name to attach the booking to their account. Leave the box empty and the booking is called "Party of" and the number.
4. If you have it, type the Phone (optional) and a Note for staff (optional).
5. Turn on Booked through GolfNow only when the golfer booked this time on GolfNow. The screen says it records the booking here so the time cannot be sold twice.
6. Press Book it. A green Booked note shows the time, the number of players and the holes. The time now shows the name and how many seats are still open. If you change your mind first, press Never mind.

To move a booking

7. Tap the booking's name on its row. A box opens with the name and time at the top.
8. Press Move to another time. A bar says "Moving" and the name, with "tap a new time".
9. Press Move here on the new time. It only shows on times with room for the whole group. To stop, press Never mind.
10. A green Moved note shows the booking's name and the new time, and a bar says "Moved", the name and "to" the new time. If it was a mistake, press Put it back in that bar. The button names the time it will go back to, and a green Put back note confirms it.

To cancel a booking

11. Tap the booking's name, then press Cancel booking.
12. The screen asks "Cancel" and the name and time, and says the spots open up again right away. Press Yes, cancel it, or Never mind.
13. A green Cancelled note says the time is open again.

To change who is on a booking

14. Tap the booking. Under Who's playing? each golfer has a Drop button. Press it, then Yes, drop them to take that one off. The rest of the group keeps the time. While there is room, Add a player puts another seat on the same booking.
15. A Note for staff box and a Save note button are in the same box. Type the note and press Save note. The button stays dim until you have tapped out of the box, so if it does nothing the first time, press it once more. A green Note saved shows the booking's name.

What you should see

The time showing the booking's name, "×" and the number of golfers, and how many seats are open. After a cancel the time says Book again.

If it goes wrong

• You booked the wrong time. Move it, as in steps 7 to 9. If you move it right away, Put it back undoes the move.
• There is no Move here on a time. That time does not have room for the whole group. Pick another, or Drop a golfer first.
• You cancelled by mistake. There is no undo for a cancel. Press Book on that time and book the group again.
• A red note says "Couldn't book that", "Couldn't move there" or "Couldn't cancel". The note carries the reason underneath. Read it and try again, or ask your manager.
• The booking says "Party of" and a number, and you wanted a name on it. You left Who's playing? empty. The box has no rename button. Type the name in Note for staff and press Save note (twice, if the first press does nothing).
• A golfer needs a different number of players. Use Drop or Add a player in the booking, not cancel and rebook.

Director's tip

Ask for a phone number on every booking, even a walk-up. If the weather turns or a time has to move, you will want a number to call.

Related

• Open the day's sheet
• Check a group in
• Your first shift at the counter

Still stuck?

Email support@back9ops.com and tell us your club's name, the day and time, and the exact words on the red note.