Check a group in
Mark a group as arrived when they get to the counter, undo it if you pressed the wrong booking, and record who turned up for a time that has passed.
Quick answer. When the group reaches the counter, tap their booking on the tee sheet and press Check in. A small green check mark appears in front of the booking's name. If you pressed it by mistake, tap the booking again and press Undo check-in.
Who can do this: Front Desk (once signed in at the counter), an Organizer or an Admin.
Before you start
The group needs a booking. If they do not have one, book them first. Open the day's sheet on today's date.
The steps
- Find the group's time on today's sheet, or type their name in "Find a booking — name, phone or email".
- Tap the booking's name on its row. A box opens with the name, the number of golfers and the time.
- Press Check in.
- A green Checked in note shows the booking's name. On the sheet, a small green check mark now sits in front of the name.
- If the group arrives short and the tee time is still ahead, change the booking first. Under Who's playing? press Drop and then Yes, drop them beside each golfer who is not coming, as in Book, move and cancel a tee time.
- Once the tee time has passed, the Who's playing? list is gone. The box asks Who turned up? instead and gives each golfer a Played and a No-show button.
What you should see
A small green check mark in front of the booking's name on its row. In the search results the booking says checked in.
If it goes wrong
- You checked in the wrong booking. Tap that booking and press Undo check-in. A note says Check-in undone.
- The group is not on the sheet. Search by name or phone. If you still cannot find them, they may be booked on another course or day. Try the course box at the top and the row of days.
- The group wants a different time. Move them first, in Book, move and cancel a tee time.
Director's tip
Check people in as they come to the counter, not in a batch afterward. The starter can then look at the sheet and see who is here.
Related
Still stuck?
Email support@back9ops.com and tell us your club's name, the day and time of the booking, and what the box showed.
Still stuck?
Email support@back9ops.com and tell us what you were trying to do. It helps to include the event or league name and what kind of phone or computer you are on.
The latest version is always at https://app.back9ops.com/help/tee-sheet-and-front-desk/check-a-group-in